A written notification of cancellations must be sent via email to [email protected]
Our courses have limited places and minimum number requirements to be able to run. For this reason, we request that you cancel at least 10 working days before your scheduled course. This will allow us to offer your spot to another participant.
In extenuating circumstances, Land Based Training Limited reserves the right to cancel any course or programme when needed. Fees are fully refundable for courses cancelled by us, however we will not be responsible for airfares, accommodation or any other associated costs incurred by participants.
No refund will be given where the participant fails to attend the course. Any cancellations received fewer than 10 business days from the course start date are subject to different levels of refund, excluding GST as detailed below. Where a cancellation is received 10 or more business days before course commencement, a full refund will be made.
Confirmed training cancelled or postponed by the client within two business days of the course will be invoiced at the full quoted rate; training cancelled or postponed by the client within three to five business days of the course commencement date will be invoiced at 50% of the agreed course fee; training cancelled or postponed by the client between six and nine business days will be invoiced 33% of the agreed course fee. No cancellation fee is charged if 10 or more business days’ notice has been given.
We understand that there are sometimes extenuating circumstances that mean short notice of cancellation may need to be given. Requests for consideration for the Cancellation and Refund policy to be waived needs to be done in writing and sent to [email protected].
Contact us at [email protected] for questions related to refunds and cancellations.