This micro-credential provides training those working in the Primary Industry Sector who have direct interaction with customers.  They will be able to present themselves well and positively engage with customers to in order to provide a safe service. 

Unit StandardUnit Descriptor
27927Apply health, safety and security practices to a work role in a service delivery workplace
28145Interact with customers in a service delivery context
27928Interact with other staff and managers, and customers to provide service delivery outcomes
62Maintain personal presentation and a positive attitude in a workplace involving customer contact
57Provide customer service

Outcome Statement

Graduates of this micro-credential will be able to:

  • present themselves and the primary sector industry positively while providing a safe and effective customer service in a primary sector context.

Duration of Study

7 weeks full time or 14 weeks part time