This micro-credential provides training those working in the Primary Industry Sector who have direct interaction with customers. They will be able to present themselves well and positively engage with customers to in order to provide a safe service.
| Unit Standard | Unit Descriptor |
|---|---|
| 27927 | Apply health, safety and security practices to a work role in a service delivery workplace |
| 28145 | Interact with customers in a service delivery context |
| 27928 | Interact with other staff and managers, and customers to provide service delivery outcomes |
| 62 | Maintain personal presentation and a positive attitude in a workplace involving customer contact |
| 57 | Provide customer service |
Outcome Statement
Graduates of this micro-credential will be able to:
- present themselves and the primary sector industry positively while providing a safe and effective customer service in a primary sector context.
Duration of Study
7 weeks full time or 14 weeks part time